Returns

U.S. Return Policy

Bay to Bay Styles gladly accepts returns or exchanges of unworn, unwashed, undamaged, unaltered, or defective merchandise purchased online that shipped to a U.S. address within 15 days from the date your order shipped.  You can start your return by emailing baytobaystyles@gmail.com   

Bay to Bay Styles offers exchanges for the same item in a different size when we are notified of the request within 15 days from the date your order shipped. You can start your exchange  baytobaystyles@gmail.com

Items damaged or defective may be returned by contacting Customer Care at baytobaystyles@gmail.com within 5 DAYS of delivery.

Final sale items cannot be returned or exchanged. The following is a list of FINAL SALE items:

  • Monogrammed
  • Personalized
  • Lingerie 
  • Jewelry
  • Face Masks 
  • Hair Accessories 
  • Hosiery
  • Mystery Bags
  • Doorbusters
  • Liquid product (i.e., hand sanitizer, body lotion, etc.), 
  • Items Marked Final Sale

Please note: Orders CANNOT be changed, modified, or canceled after checkout.

Defective Items

  • If you have received a defective item, please contact customer care baytobaystyles@gmail.com within 5 DAYS to inform us of the issue. If we are not notified within five days of receiving the item, it will no longer qualify for a return or replacement. You must include a photo of the damage/defect with your email.
  • We are not responsible for damages to clothing caused by improper care or handling or incorrect sizing.
  • The exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects, and the buyer will pay return shipping if a return to our warehouse is attempted.

RETURNS

Ship Your Return

  • Start your return process by emailing baytobaystyles@gmail.com
  • The cost of return shipping, will be at the customers own cost.
  • Shoe boxes must be encased in another box for shipping to protect the items. If you send shoes back with stickers and return labels directly on the box, or if the shoe box is damaged, we will not accept a return. 
  • Once we receive your return, we will refund the purchase amount to you and send you an email.
  • Please allow up to two weeks for your return to be processed.